Refund and Returns Policy

Returns
You can return an item within 2 days of receiving it if it is unused and in its original packaging. To start a return, message us on WhatsApp with your order number and a short reason. We will confirm the return with you before you send the item back.

Refunds and exchanges
Once we receive the returned item and check it, we will offer an exchange or a refund using the same method you paid with, where possible.

Faulty items
If an item stops working because of a fault, message us on WhatsApp with your order number and a short video or photo of the fault. We will test it and either repair, replace or refund it.

Keep your receipt or order confirmation. You will need it to make a claim.