Privacy Policy
Privacy Policy
1. Our Commitment to Privacy
At Daveric Gamers (“we,” “our,” “us”), protecting your privacy is central to how we operate our e-commerce platform and serve our customers.
We are bound by Article 31 of the Constitution of Kenya, which guarantees the right to privacy, and the Kenya Data Protection Act, 2019 (DPA). We only collect, use, and share personal data in lawful, fair, and transparent ways.
This policy explains how we handle personal information when you browse our website, make purchases, or interact with our services at davericgamers.co.ke.
2. Data We Collect
In the course of operating our online store and providing services, we may collect:
Identification & Contact Data: name, email address, phone number, billing and shipping address
Transaction Data: order history, payment information, purchase records
Account Information: username, password (encrypted), preferences, wishlist items
Technical Data: IP address, browser type, device information, cookies
Communication Data: customer service inquiries, product reviews, feedback
Marketing Data: newsletter subscriptions, promotional preferences
We do not knowingly collect sensitive personal data (e.g. health, religion, ethnicity) unless specifically required for service delivery.
3. How We Use Personal Data
We process personal data strictly for legitimate business purposes:
Order Processing: fulfilling your purchases, processing payments, arranging delivery
Customer Service: responding to inquiries, handling returns, providing product support
Account Management: maintaining your customer account and preferences
Marketing Communications: sending promotional emails, special offers, and product updates (with your consent)
Website Improvement: analyzing site usage to enhance user experience
Legal Compliance: meeting tax, accounting, and regulatory requirements
Fraud Prevention: protecting against unauthorized transactions and security threats
We do not sell or misuse personal information outside of these stated purposes.
4. Lawful Basis for Processing
Our processing is based on:
Consent: where you opt in to receive marketing messages or create an account
Contract: when processing is necessary to fulfill your orders and provide services
Legitimate Interests: improving our services, fraud prevention, and website security, while respecting your rights
Legal Obligations: compliance with the DPA, tax laws, and other applicable regulations
5. Your Rights Under Kenyan Law
As a data subject, you have the right to:
Access: ask if we hold your data and receive a copy
Correction: update or correct inaccurate details in your account
Erasure: request deletion of your personal data when it’s no longer needed
Opt Out: unsubscribe from marketing emails at any time (all emails include an unsubscribe link)
Object: refuse use of your data for direct marketing — and we will honor that immediately
Data Portability: receive your data in a structured, commonly used format
Complain: raise a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data rights have been violated
We will respond to all requests within 14 days as required under the DPA.
6. Sharing of Data
We may share data with:
Payment Processors: to securely process transactions (e.g., M-Pesa, card payment gateways)
Shipping Partners: to deliver your orders to you
Service Providers: hosting, analytics, email marketing platforms that help us operate our website
Legal Authorities: when required by law or to protect our rights
We never sell your personal data. Any sharing is done under strict confidentiality and security agreements.
7. Data Storage & Transfers
Data is stored securely on servers that meet industry security standards.
If data is transferred outside Kenya, we ensure compliance with the DPA by implementing appropriate safeguards.
We retain personal data only as long as necessary for business purposes or to meet legal requirements. Once expired, data is securely deleted or anonymized.
8. Security Measures
We implement technical and organizational safeguards to protect your data:
Encrypted Transactions: SSL/TLS encryption for all payment and sensitive data
Secure Servers: protected against unauthorized access
Access Controls: restricted employee access on a need-to-know basis
Regular Security Audits: monitoring and testing of our systems
Data Breach Response: if a breach occurs, we notify both the ODPC and affected individuals in line with Kenyan law
9. Cookies & Tracking
Our website uses cookies and similar technologies to:
Essential Cookies: enable core functionality like shopping cart and checkout
Performance Cookies: analyze how visitors use our site to improve performance
Marketing Cookies: deliver relevant advertisements and track campaign effectiveness
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
10. Children’s Data
We do not knowingly collect or process data of individuals under 18 years of age without parental consent. If such data is collected in error, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal information.
12. Contact Us
If you have questions, concerns, or wish to exercise your data rights, please contact us
13. Updates to this Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect any changes. Significant updates will be communicated directly to you where appropriate.